Position responsibilities
Serves as a first point of contact for a law firm’s clients. This VA manages incoming calls, emails, and live chats, addressing routine inquiries and ensuring messages reach the lawyer, which improves client service and responsiveness.
Our legal client communication VAs can handle everything below and more:
- Handle incoming calls and messages from clients and prospective clients, providing basic information or status updates and taking detailed messages for the lawyer.
- Respond to routine inquiries (e.g. “What is the status of my case?” or “How can I schedule a consult?”) with prepared answers or by checking the case management system.
- Keep clients informed by relaying updates from the lawyer (as directed) and ensuring clients feel heard and supported throughout their legal process.
