Position responsibilities
Streamlines the order fulfillment process from receipt to delivery, ensuring that customers receive their products on time and in good condition.
- Process incoming orders by verifying product availability, updating the system, and coordinating with warehouse or fulfillment teams to ensure prompt and accurate shipping.
- Track shipments and provide customers with status updates, resolving any shipping issues such as delays or lost packages to maintain customer satisfaction.
- Handle returns, refunds, and exchanges, ensuring that all customer concerns are addressed and that the returns process is completed efficiently, maintaining a positive customer experience.
