Position responsibilities
Provides timely and accurate responses to customer inquiries, enhancing the overall shopping experience.
- Respond to customer queries regarding product information, order status, and delivery times via email, chat, or phone, ensuring that customers are well-informed and satisfied with their shopping experience.
- Assist with troubleshooting issues related to orders, such as product defects, incorrect shipments, or delays, providing solutions or offering alternative products to resolve the issue.
- Track customer interactions and update their profiles in the CRM system, ensuring that all information is recorded for future reference and follow-up.
