Position responsibilities
Provides front-line support by managing customer inquiries and complaints across various communication channels.
- Answer customer inquiries via phone, email, and live chat, providing quick and accurate responses to frequently asked questions or routing complex issues to the appropriate department.
- Troubleshoot basic customer issues, offering step-by-step guidance to resolve common problems and escalating more complex cases to specialised support staff when necessary.
- Update customer profiles and track interactions in the CRM system, ensuring that customer records are accurate and up to date for future reference or follow-ups.
