Position responsibilities
Gathers customer feedback to help businesses understand areas for improvement and enhance the customer experience.
- Design and distribute customer satisfaction surveys via email or SMS after service interactions, ensuring that feedback is collected and reviewed regularly.
- Compile survey responses into detailed reports for management, highlighting trends in customer satisfaction, areas of concern, and potential improvements to services or products.
- Follow up with customers who provide negative feedback, addressing their concerns and offering solutions to resolve their issues, improving the overall customer experience.
